Terms and Conditions

TERMS & CONDITIONS

Welcome to Fantastic Tour Services Sdn. Bhd. (“Company”, “we”, “our”, “us”). By accessing or using our website and services, you agree to be bound by the following Terms & Conditions.

1. Company Information

This website is operated by Fantastic Tour Services Sdn. Bhd., a registered travel agency in Malaysia, established since 2006 and licensed under MOTAC.

2. Acceptance of Terms

By accessing, browsing, or booking any service through our website, you:

  • Agree to comply with these Terms & Conditions
  • Confirm that you are at least 18 years old
  • Accept responsibility for all bookings made under your name

3. Services Provided

We offer travel-related services including but not limited to:

  • Tour packages
  • Hotel bookings
  • Cruise and activity bookings
  • Transportation and car rental
  • Tickets and travel experiences

All services are subject to availability and confirmation.

4. Booking & Payment

  • All bookings must be made through our website or official channels
  • Full payment or deposit may be required depending on the package
  • Prices are quoted in Malaysian Ringgit (MYR) unless stated otherwise
  • We reserve the right to change prices without prior notice

Booking is only confirmed after payment is successfully received.

5. Cancellation & Refund Policy

  • Cancellation requests must be submitted in writing
  • Refund eligibility depends on the specific package or service provider
  • Some bookings (e.g., promotional deals, last-minute bookings) may be non-refundable
  • Refund processing time may take 7–30 working days

We reserve the right to deduct administrative or cancellation fees.

6. Changes & Amendments

  • Any changes to bookings are subject to availability
  • Additional charges may apply
  • Last-minute changes may not be accepted

7. Travel Requirements

Customers are responsible for:

  • Valid passports and travel documents
  • Visa requirements
  • Health requirements (if applicable)

We are not liable for denied boarding, entry refusal, or travel disruptions due to incomplete documentation.

8. Liability Disclaimer

  • We act as an intermediary between customers and service providers (e.g., hotels, transport operators, activity providers)
  • We are not liable for:
    • Accidents, injuries, or loss during activities
    • Delays, cancellations, or changes caused by third parties
    • Weather conditions or natural disasters

All activities are undertaken at the customer’s own risk.

9. Force Majeure

We shall not be held responsible for any failure or delay due to events beyond our control, including but not limited to:

  • Natural disasters
  • Government restrictions
  • Pandemics
  • Transportation disruptions

10. Customer Responsibilities

Customers agree to:

  • Follow local laws and regulations
  • Respect tour guides and service providers
  • Arrive on time for scheduled activities

Failure to comply may result in termination of services without refund.

11. Intellectual Property

All website content including text, images, and branding are the property of the Company and may not be reproduced without permission.

12. Privacy Policy

We collect and use customer information in accordance with our Privacy Policy. Personal data will only be used for booking and service purposes.

13. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of Malaysia.

14. Contact Information

For inquiries, please contact:

  • Phone: +60 19-730 0287
  • Email: support@fantastictour.com.my

15. Amendments

We reserve the right to update or modify these Terms & Conditions at any time without prior notice.