PRIVACY POLICY

At Fantastic Tour Services Sdn. Bhd. (“Company”, “we”, “our”, “us”), we are committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

1. Information We Collect

We may collect the following types of personal information:

a. Personal Identification Information

• Full name
• Phone number
• Email address
• Passport or ID details (for travel bookings)

b. Booking Information

• Travel dates
• Destination details
• Payment details
• Special requests

c. Technical Data

• IP address
• Browser type
• Device information
• Cookies and usage data

2. How We Use Your Information

We use your data for the following purposes:

• To process and manage bookings
• To communicate with you regarding your travel arrangements
• To provide customer support
• To improve our website and services
• To send promotional offers (with your consent)
• To comply with legal obligations

3. Sharing of Information

We may share your information with:

• Travel partners (hotels, airlines, tour operators)
• Payment gateway providers
• Government authorities when required by law

We ensure that all third parties handle your data securely and in compliance with applicable laws.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data against:

• Unauthorized access
• Loss or misuse
• Alteration or disclosure

However, no method of transmission over the Internet is 100% secure.

5. Data Retention

We retain your personal data only for as long as necessary:

• To fulfill booking and service obligations
• To comply with legal, accounting, or reporting requirements

6. Your Rights

Under the PDPA, you have the right to:

• Access your personal data
• Request correction of inaccurate data
• Withdraw consent for marketing communications
• Request deletion (subject to legal limitations)

To exercise your rights, please contact us using the details below.

7. Cookies Policy

Our website uses cookies to:

• Enhance user experience
• Analyze website traffic
• Remember user preferences

You can disable cookies through your browser settings, but some features may not function properly.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites.

9. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect personal data from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with the updated date.

11. Contact Us

If you have any questions about this Privacy Policy or your personal data, please contact us:

• Company Name: Fantastic Tour Services Sdn. Bhd.
• Phone: +60 19-730 0287
• Email: support@fantastictour.com.my